Are they patients or customers?

Can we treat patients as customers?

In this episode, I discuss the following points:
1- How the relationship between the doctors and the patients moved from trust-based to rights-based?
2- What pushed the healthcare system towards a business model?
3- What could be ethically problematic if we treat patients as customers?
Then, I offer a few suggestions on how to manage the situation where we can both maintain the quality of service without shifting the whole paradigm.



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